Authorization Help

If you've completed the Authorization process, but your host is still reporting that your plug-in is not authorized or your plug-in doesn't appear in your host, you've come to the right place.

Our experience shows that in almost all cases, this is caused by one of only a few simple problems. In order of frequency (from most to least common), they are:

1. You completed the Authorization process on our web site (which transferred your license to your ilok.com account), but you have not yet completed the process by launching the License Manager and transferring the license into your iLok key.

2. You bought a new computer, plugged your iLok into that new computer, but have not yet downloaded and installed your plug-in on that computer.

3. Your iLok key is not plugged in to a USB port. (The iLok must be plugged in whenever you are using your software.)

Here's how to deal with each of these problems:

1. If you haven't completed the iLok Authorization process

If you completed the Authorization process on our web site and got the message that your license has been sent to your account at ilok.com, you must do all of the following:

1) Go to www.ilok.com and log in with your user ID and password. (The link will open in a new window so you can continue reading these directions..

2) Download and install the new iLok License Manager (if you have not already done so).

3) Refer to the iLok License Manager Quick Start Guide (PDF) for step-by-step instructions for registering and authorizing your software using the iLok USB smartkey.

2. If you get a new computer

Once your license is on your iLok key, it can be moved to any computer. But each computer must also have a copy of the plug-in installed on it.

To ensure that you have the most up-to-date version of your plug-in, download the latest version of the installer here. Then just plug in your iLok, run the installer, and you'll be ready to go.

3. Be sure your iLok key is plugged in

It may not be entirely obvious, but your iLok key must always be plugged into a USB port whenever you want to use your software.

If You're Still Having Problems

If you've done everything outlined above and are still having problems, one or more of the following resources should help.

iLok Authorization Guide (PDF) - Step-by-step instructions for registering and authorizing your software using the iLok USB smartkey.

Antares Support Web Portal